Pega Business Analyst/Project Manager

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Duration: 6 months+ | Start: 12/2025 | Remote: 100%

Beschreibung

Posted by
Infoplus Technologies
Contact person
Vimal Balan
Project ID
2947914
Agile Methodology
Customer Relationship Management
Business Analysis
Customer Experience
Software Documentation
Marketing
Systems Development Life Cycle
Solution Architecture
SQL Databases
User-Centered Design
User Stories
Website Wireframe
Pega
Acceptance Testing
Description
Summary of Position
The Lead Business Analyst (BA) gathers, analyses, and documents business requirements for Pega CDH solutions, ensuring clarity, feasibility, and traceability across the delivery lifecycle. The BA bridges business stakeholders and technical teams to support successful CDH implementations.
Key Responsibilities
Requirements & Analysis
Facilitate workshops to capture business goals, customer journeys, and personalization needs
Document functional requirements including eligibility, suitability, engagement policies, arbitration outcomes, and treatment logic
Translate requirements into clear user stories and acceptance criteria
Solution Design Support
Partner with architects to define CDH action structures, strategy logic, and data requirements
Produce functional specifications, process flows, wireframes, and interface designs
Validate proposed solutions with business and technology stakeholders
UAT & Release Support
Develop UAT plans, scenarios, and test data aligned with business rules
Support testers and business users during acceptance testing
Facilitate issue triage and requirement refinements
Documentation & Client Support
Maintain requirements traceability and post-implementation reference materials
Provide functional support for production issues and enhancements
Required Experience & Skills
5–8 years of business analysis experience in technology or CRM/MarTech environments
Strong experience documenting functional requirements and process flows
Knowledge of SDLC, Agile methodology, and user-centered design
Excellent communication and facilitation skills
Preferred
Experience with Pega CDH or other decisioning/marketing platforms
SQL knowledge helpful
Personal Attributes
Detail-oriented, analytical, organized, collaborative, and skilled at simplifying complex topics