IT - Consultant e.g. crisis management, troubleshooting, root cause analysis (RCA), AWS, Jira (f/m/d)

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Start: 30.10.2025 | Location: Frankfurt am Main

=== PROJECT DESCRIPTION ===
The contractor shall provide the following services independently and in a self-organized manner:
Ensuring smooth IT operations using established IT service management processes, particularly in the areas of incident, problem and change management.
Developing, maintaining and applying incident response and problem management playbooks for the structured processing of incidents.
Controlling and supporting teams in crisis management through structured analyses, prioritized recommendations for action and coordinated measures.
Implementation and moderation of root cause analyses (e.g. 5-Why, Ishikawa, Pareto) to identify and sustainably eliminate the causes of incidents.
Initiation and implementation of improvement measures as part of the continuous improvement process (CIP) using proven methods such as PDCA or Kaizen.
Analysis of existing systems and infrastructures (on-prem, cloud, hybrid) with a focus on correlations, root cause analysis and optimization potential.

=== SKILLS ===
• Hands-on experience (practical from IT operations) Crisis management and troubleshooting skills - > 10 years of practical experience can be traced in the CV
• Experience with Root Cause Analysis (RCA) methods - > 10 years of practical experience can be traced in the CV
• System and infrastructure knowledge (especially AWS) - > 10 years of practical experience can be found on the CV
• Experience with monitoring, logging, ticketing and collaboration tools (e.g. ServiceNow, Jira, Kibana, Grafana) Monitoring, alarm and observability architecture - > 10 years of practical experience can be traced in the CV
• Project experience in the introduction of operational and improvement initiatives (Change and Continuous Improvement (CIP)) - > 10 years of practical experience are traceable in the CV
• ITIL Foundation certification in IT service management - proof of certifications
• DevOps Foundation certificate - proof of certifications
• Several years of experience in IT projects in a logistics company - >10 years of practical experience can be verified in the CV