Field Support Representative (m/f/x) – Level 1 - Berlin / Cologne / Duesseldorf / Gerlingen

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Start: 11/2026 | Remote: 0%

Beschreibung

IT
IMac
Technical Support
Desktop Support
Field Service Management
Network Support
Description
Role: Field Support Representative (m/f/x) – Level 1
Location: Berlin / Cologne / Duesseldorf / Gerlingen
Work Mode: 100% On-Site (40Hour per week)
Hiring Type: Self-Employed / Freelancer
Duration: 6months (further extension anticipated)

Job Description:
Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.
Where required, provide support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices.
Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
Stage Build and Image systems with standard client image (aka eCore).

Job Qualifications:
Good Communication Skills.
Good Analytic/Troubleshooting Skills.
Strong working knowledge of MS Windows Operating System.
Working knowledge of MS Office and basic business application.
Good Customer Support Skills.
Minimum 2 years desk side support services.
Basic knowledge of networks, telecom, and compute/storage.
Basic knowledge of mobile device support.
Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.
Provide support for the handhelds, laptops, and scanner devices.
Provide smart Hands and Feet support for across teams on demand
Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.
Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.
Co-ordination for cable patching with Vendors or enable on demand.
Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site
Installing and configuring hardware and software components to ensure usability by end users
Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
Experience in supporting overall manufacturing / lab IT systems and IT devices
Familiarity with manufacturing, lab or distribution center IT equipment
Includes but is not limited to scanners, printers, tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
Advanced communications skills to work with multiple teams and/or OEMs on high priority issues
Advanced Microsoft skills (server support, etc.)
Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment
Strong focus on quality and attention to detail
If you are available for new assignments, let's connect