ITSM Expert - 6+ Months - Remote - Start ASAP

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Duration: 6 months+ | Start: 11/2026 | Remote: 80%

Beschreibung

IT
Atlassian Jira
Enterprise Information Management
IBM Service Management Framework
Information Technology Infrastructure Libraries (ITIL)
IBM Information Management System
IT Service Management
Online Service Provider
Migration Manager
Remote Infrastructure Management
Remote Service Software
Service Management
Software Project Management
Test Management
Software Organization
Enterprise Meta Environment
Information Security Management System
Workday Project Manager
ServiceNow IT Operations Management
Teamsite
Teamcenter (Software)
Description
For our end client, we are looking for a hands-on ITSM & Jira Service Management Expert.
Your main responsibility will be to support the project team in the design and implementation of practical ITSM processes within an international, cross-functional environment.
Responsibilities
Define roles, responsibilities, RACI matrices, and escalation paths
Facilitate international workshops and translate outcomes into actionable processes and JSM configurations
Subsequently perform the hands-on implementation in Jira Service Management (JSM)
Define interfaces and handovers between Change, Release, Deployment, Incident Management, and the project organization
Requirements
Strong ITSM expertise, ideally based on ITIL best practices
Several years of experience working in international, cross-functional teams, decentralized IT organizations, and with external service providers
End-to-end implementation experience with Jira Service Management
Proven experience leading the design and implementation of ITSM processes for international organizations as a lead consultant or subject matter expert (SME)
Project Details
Start: ASAP
Duration: 6 months (+ extension option)
Workload: 5 days per week
Location: Primarily remote, with agreed on-site assignments in Mannheim
Language: English
Telephone interviews with our end client can be arranged at short notice, followed by a quick decision-making process.
If you are interested in this project, or if you can recommend someone suitable, please feel free to get in touch.